Skilled Training Australia’s refund policy is documented below:
- FEE FOR SERVICE COURSES
- Short Courses
Students are required to pay fees for their training as per the signed Enrolment Form. Should a student cancel or withdraw, they may be entitled to a refund as detailed in our Refund Policy.
For short courses that are non-accredited, payment is required in advance (unless special arrangements have been made and approved by management). By enrolling in a short course (i.e. 1 or 2 days), the client agrees to advise Skilled Training Australia no later than 5 working days prior to the scheduled date if they are unable to attend or of any changes to the enrolment. If the client is unable to attend they will be given the opportunity to reschedule to the next scheduled course. Skilled Training Australia has adopted the policy that any scheduled course will not be cancelled by Skilled Training Australia.
By signing the Enrolment Form the client agrees that they will be charged the full fee if they cancel within 5 working days or fail to attend.
- Accredited Courses
Students will be informed prior to enrolling onto a course details about
- the amount of all fees, including course fees, administration, materials fees and any other charges.
- Payment terms
- fees and charges for any additional services
- payment of fees in advanced
Skilled Training Australia agrees to refund, within 30 days, without deduction, all fees where the student’s application for enrolment is refused by Skilled Training Australia
Skilled Training Australia agrees to refund, within 30 days, all fees paid less administration charge, where, by reason or reasons beyond the student’s control, including Acts of God, Acts of Government authorities, civil strike and riots, the student is prevented from attending the course.
Skilled Training Australia agrees to refund, within 14 days, without deduction, all fees where Skilled Training Australia cancels the course or where the commencement of the course is postponed for more than four weeks.
Where the student decides to withdraw from the course after the course has commenced, Skilled Training Australia will be entitled to 10 weeks’ notice or in lieu of notice the equivalent of 10 weeks’ fees. The balance of the fees paid will be refunded to the student.
- Government Funded Courses
Skilled Training Australia charges a course tuition/administration fee as directed under Victorian Training Guarantee. The course tuition/administration fee is to be paid following enrolment.. This also includes any modules or units of competency completed through the Recognition of Prior Learning process.
Skilled Training Australia agrees to refund, within 30 days, without deduction, the tuition/administration fee where the student’s application for enrolment is refused by Skilled Training Australia.
Skilled Training Australia agrees to refund, within 30 days, the tuition/administration charge, where, by reason or reasons beyond the student’s control, including Acts of God, Acts of Government authorities, civil strikes and riots, the student is prevented from attending the course.
Skilled Training Australia agrees to refund, within 14 days, without deduction, all fees where Skilled Training Australia cancels the course or where the commencement of the course is postponed for more than four weeks.
Where the student withdraws from the course, Skilled Training Australia will not reimburse the course tuition/administration fee. The student must produce satisfactory evidence of the circumstances of his/her withdrawal for government auditing purposes.
- FEE FOR SERVICE COURSES
- Short Courses
Students are required to pay fees for their training as per the signed Enrolment Form. Should a student cancel or withdraw, they may be entitled to a refund as detailed in our Refund Policy.
For short courses that are non-accredited, payment is required on commencement of course. By enrolling in a short course (i.e. 1 or 2 days), the client agrees to advise Skilled Training Australia no later than 5 working days prior to the scheduled date if they are unable to attend or of any changes to the enrolment. If the client is unable to attend they will be given the opportunity to reschedule to the next scheduled course. Skilled Training Australia has adopted the policy that any scheduled course will not be cancelled by Skilled Training Australia.
By signing the Enrolment Form the client agrees that they will be charged the full fee if they cancel within 5 working days or fail to attend.
- Accredited Courses
Students will be informed prior to enrolling onto a course details about
- the amount of all fees, including course fees, administration, materials fees and any other charges.
- Payment terms
- Nature of guarantee given by Skilled Training Australia to complete training and assessment
- fees and charges for any additional services
- payment of fees in advance
Students are required to pay fees for their training as per the signed Enrolment Form. Should a student cancel or withdraw, they may be entitled to refund as detailed in our Refund Policy.
Payment Terms are as per the signed Enrolment Form and/or training options.
By enrolling in a class, the client agrees to advise Skilled Training Australia no later than 5 working days prior to the scheduled date if they are unable to attend or of any changes to enrolment. If the client is unable to attend they will be given the opportunity to reschedule to the next scheduled course.
