Enrolment Procedure
- Client contacts Skilled Training Australia.
- Client is sent a brochure detailing information on the course fees.
- Skilled Training Australia Trainer follows up the enquiry with Client to identify needs.
- Client completes an enrolment form (requires reading the Client Handbook).
- Upon receipt of deposit Client is issued a receipt and given an identification number and a database record is established.
- Client is contacted by STA Trainer/Assessor to arrange a pre-course interview (this can be done over the phone, via Skype or in person).
- Upon receipt of deposit Client is issued a receipt and given an identification number and a database record is established and issued with course materials and training dates.
Clients will be informed, prior to enrolling onto a course, details about the amount of all fees, including course fees, administration, materials fees and any other charges. Fees are listed on our website.
Fees payable on a fee-for-service program are charged on a cost recovery basis and no fee
exemptions apply.
Many programs are largely funded by the government and the fees charged to students are
usually a very small part of the total cost of the program. All Course Fees and Administration fees are outlined in all Course Brochures. These costs are inclusive of all courses materials and no other charges apply. Clients should check at the time of enrolment for accurate fees.
Fees are payable upon enrolment. Staged payments are also available.
Students are required to pay fees for their training as per the signed Enrolment Form.
For short courses that are non-accredited, payment may be required in advance (unless special arrangements have been made and approved by management). By enrolling in a short course (i.e. 1 or 2 days), the client agrees to advise Skilled Training Australia no later than 5 working days prior to the scheduled date if they are unable to attend or of any changes to the enrolment. If the client is unable to attend they will be given the opportunity to reschedule to the next scheduled course. Skilled Training Australia has adopted the policy that any scheduled course will not be cancelled by Skilled Training Australia.
By signing the Enrolment Form the client agrees that they will be charged the full fee if they cancel within 5 working days or fail to attend.
Refund Policy – Certificate/Diploma Courses
Refusal Skilled Training Australia agrees to refund, within 30 days, without deduction, all fees where the student’s application for enrolment is refused by Skilled Training Australia
Acts of God Skilled Training Australia agrees to refund, within 30 days, all fees paid, by reason or reasons beyond the student’s control, including Acts of God, Acts of Government authorities, civil strike and riots, the student is prevented from attending the course.
Postponement of Course Skilled Training Australia agrees to refund, within 14 days, without deduction, all fees where Skilled Training Australia cancels the course or where the commencement of the course is postponed for more than four weeks.
Cancellation Where the student decides to withdraw from the course, five working days’ notice must be provided PRIOR to the commencement date, Where the Client withdraws from the course, Skilled Training Australia will not reimburse the course tuition/administration fee. The student must produce satisfactory evidence of the circumstances of his/her withdrawal for government auditing purposes. A statement of attain will be issued for any units that have been satisfactorily completed.
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Withdrawal If you withdraw during the course, and have a good reason, a refund proportionate to the period of time not completed may be given.
Deferment You may defer from the course for 6 months. Once the deferment date is due, you are expected to continue with the program.
In the event that you do not complete your course in time, no refund will be given. To seek an extension, you must contact STA before the due date. STA reserves the right to refuse an extension in its absolute discretion.
Prior to commencing your training, Clients will undertake a pre-Training Review. This will include assessment of current competencies, literacy and numeracy skills (if identified on enrolment form) and proposed training strategy.
STA offers the following delivery methods for its courses:
Workplace STA will engage with your employer and arrange to deliver training in your workplace.
Self–paced Workbooks and assessments are provided for clients to work through at their own pace (subject to agreed deadlines)
Workshop: Face to face workshops are available at STA premises to provide additional support to clients. Dates to be agreed in advance with trainer.
On–line Specific Units can be accessed through our on-line learning environment. Clients will be issued a login and password to access training resources and assessments. Adobe Flash will need to be available on your computer. Please note that STA will provide additional assessments/resources to compliment on-line resources where appropriate.
Face to face IT classes are available for Introduction, Intermediate and Advanced levels to support specific units.
Full support and regular communication is provided by the Trainer. Additional learning resources will be made available where appropriate.
Clients are provided with the following documentations for each unit:-
- Training Plan
- Competency Outline/Action Plan
- Workbooks (hard copy or on-line)
- Assessments
Skilled Training Australia work towards facilitating Clients to achieve success. This is achieved through a number of strategies including:
Provision of user friendly learning courses
Services that are focused on assisting the learner
Availability of additional support when required
Provision of information relating to the requirements of the training program, including the assessment details
Developing assessment tools that are closely linked to both the training program requirement and the workplace
Objectives of the Assessment Process
The objectives of the assessment process are:
To confirm that participants have acquired the competencies identified in the learning modules
To demonstrate that participants are competent to the agreed industry standard
Assessment is conducted in accordance with the Assessment Guidelines of the Australian Quality Training Framework (AQTF) for RTOs. Assessment is competency based against the standards outlined in the units of competency.
They include:
assessment to determine your training needs
recognition of prior learning or recognition of current competency
assessment during the training to judge how you are progressing
assessment of performance at end of the units of training
Assessment is conducted in the workplace, at Keyboard Concept’s training rooms or on-line. If submitting evidence you must signed a declaration to state that the evidence submitted is your own work.
This may include:
Measurement of services you deliver
Observation of processes you carry out
Measurement of your knowledge and understanding
Observation of the attitudes you demonstrate.
Assessment methods may involve you in:
Demonstrating your skills
Providing a service
Answering written and/or oral questions
Participating in group discussions
Developing a portfolio of work
Making oral presentations to the group
Conducting a workplace project
We encourage clients to check the development of their skills and knowledge and indicate to their trainer when ready for assessment. The outcomes of assessment are Competent or Not Yet Competent. If you are assessed as Not Yet Competent you can request a reassessment.
Evidence Requirements – What evidence will be required?
Trainers/ Assessors will gather evidence of competencies over the duration of the Program. Throughout each module there will be a variety of assessment tasks to complete and the Client will be consulted during this process to ensure their individual learning style is taken into consideration.
Clients should not be hesitant about assessment tasks as they are designed to ascertain how the Client is progressing with their learning and what advancements they have made towards achieving the required competencies.
More formal assessment strategies are used to consolidate the evidence that they have been developing.
Skilled Training Australia allow participants three opportunities to be assessed as competent. Should a Client not achieve competence after three attempts then it will be recommended they repeat the unit of study.
The STA Trainer will provide the client with feedback about the outcomes of the assessment and provide guidance for future options. Feedback must describe the performance of the client against the elements or learning outcomes and any re-assessment options.
Award documents will be mailed to clients upon completion of the program providing all fees have been paid.
Attendance is required at all face to face classes. If the Client is unable to attend a class or keep an appointment, they are requested to please notify the Trainer/Assessor or telephone the Skilled Training Australia office as soon as possible to arrange an alternative time.
Where Clients are making significant reference to the work of others, they must acknowledge this by providing the name of the author and the publication information
Plagiarism is the reproduction without acknowledgement of another person’s/ students words, work or thoughts from any source. This also covers diagrams, drawings, sketches, pictures, objects, text, artistic works and other such expressions of ideas. Internet downloading and using it unaccredited into one’s own work is plagiarism.
Plagiarism and cheating is forbidden. Any work containing plagiarised material will be assessed as “Not Yet Competent” and will be subject to disciplinary action taken by Skilled Training Australia. Any Client caught cheating will be assessed as “Not Yet Competent” and will be subject to disciplinary action taken by Skilled Training Australia. Skilled Training Australia has a Plagiarism Policy.
Skilled Training Australia incorporates adult learning principles throughout the delivery of its training programs. Clients are encouraged to take responsibility for their learning and to be active in the education and assessment process. As an RTO meeting AQTF guidelines it is our responsibility to provide you with a quality of service that will assist you as much as possible in attaining your qualification. We undertake to abide by our policies and procedures – and we have provided information on these in this document,
Skilled Training Australia therefore encourages all Clients to:
- Prepare for training sessions.
- Participate appropriately in all work based/classroom training/observations/assessments
- Undertake all work requirements in line with designated deadlines.
- Relay to their individual Trainer/Assessor, or Skilled Training Australia administration staff, any problems being experienced.
- Participate in evaluation activities and offer constructive advice relevant to course delivery.
- Expect that Skilled Training Australia trainers/assessor will treat them with politeness and respect and reciprocally treat trainers/assessors in the same manner.
- Use established grievance procedures if there is a problem regarding course delivery or if they experience any difficulties with staff of Skilled Training Australia.
- Treat people with respect and fairness regardless of their background or culture.
- Avoid behaviour that could embarrass, threat or offend others.
Skilled Training Australia Pty Ltd will comply with all laws relevant to the operation of the training premises, including occupational health and safety and fire safety regulations and ensure that training premises are of adequate size and have adequate heating, cooling, lighting and ventilation.
Skilled Training Australia Pty Ltd will ensure that training facilities, equipment and other resource materials are adequate for the courses being delivered and are maintained in good order and repair. Clients can be assured of a safe working environment when attending courses at Skilled Training Australia’ premises. When attending evening courses, there is restricted access to the building for non-Skilled Training Australia’ Clients and the adjoining car park and street has adequate street lighting for darker evenings.
All classes do not exceed 8 hours and are not conducted before 8am and after 10pm.
Participants who successfully complete all requirements of their training program will receive a certificate indicating they have achieved a nationally accredited course. The correct course title along with the State Training Board (where applicable) and Nationally Accredited Training logos will be detailed on the certificate. This will issued within 21 days of completing the qualification.
Clients are entitled, at no extra cost, to a formal Statement of Attainment on withdrawal, cancellation or transfer, prior to completing the qualification, provided the Client has paid in full for the tuition related to the units of competency to be shown on the Statement of Attainment.
Please note that a Certificate cannot be issued if a student does not have a validated USI (Unique Student Identiifer).
All Clients are appointed a trainer/ assessor who is responsible for the delivery and monitoring of training. Clients who feel that they may be disadvantaged in the learning environment as a result of a disability, language, culture, gender, age or other perceived barriers should discuss this with their individual Trainer/Assessor.
Should the Client experience any difficulties that may be affecting their studies, it is advised they discuss this with their Trainer/Assessor or arrange to make an appointment to meet with their manager. Review and evaluation processes will occur at scheduled intervals over the duration of the training program. The Client is encouraged to provide feedback to assist Skilled Training Australia in our quality assurance process.
All Clients will receive a feedback questionnaire at the 6 and twelve-month-mark of their training program. This is to monitor learning pathways of Clients.
Copyright
Care must be taken when copying the work of others. The owner of the material may take legal action against you if the owner’s copyright has been infringed.
You are allowed to do a certain amount of copying for research or study purposes. Generally, 10% or one chapter of a book is acceptable, where the client is studying with or employed by an educational institution.
CODE OF PRACTICE
Skilled Training Australia Pty Ltd will ensure that Client application and selection processes are explicit and defensible and comply with access and equity principles. All staff and clients are treated with equal merit and equal availability of all activities. This includes, but is not limited to, the following groups of people:
People with a disability or impairment
Indigenous people
Gender
People from non-English speaking background and
Age
If a Client believes they have a legitimate complaint, they should follow guidelines in the Access and Equity Policy
We do not condone nor will it tolerate any unlawful discrimination or harassment by our staff of any job applicant, employee or client, based on their sex, pregnancy, marital status, race (including colour, ethnic background, descent, national identity and ethno- religion), homosexuality, disability, transgender or age. Harassment includes any form of behaviour that a person does not want, finds offensive, humiliating or intimidating and is either sexual, or targets them because of the factors mentioned above.
We encourages the participation of disabled students. The training services provided by us can be adapted to suit the needs of disabled participants. Specific strategies addressing this can be found in the our Disability Policy.
Literacy and Numeracy Education
We are committed to providing assistance to people seeking to undertake training with us, who may have special literacy and numeracy requirements. We will provide individual assistance where possible to clients who have literacy and numeracy skill needs and will also provide referrals to specialist literacy and numeracy assistance agencies where appropriate. Clients are asked at enrolment to identify their LLN needs.
Skilled Training Australia Pty will meet all legislative requirements of State and Federal Government. In particular, Workplace Health and Safety, Workplace Relations, and Vocational Placement Standards will be met at all times.
Skilled Training Australia Pty Ltd has a fair and equitable process for dealing with Client grievances/appeals. All complaints will be handled professionally and confidentially as to not impede the resolution process. All complaints must be initiated within 7 days of the issue(s) becoming evident.
We have a commitment to providing a quality service and a focus on continuous improvement. We value feedback from students, staff and employers for incorporation into future programs. We have implemented and maintain a quality management system that includes AVETMISS compliant student management system.
Skilled Training Australia Pty Ltd has a commitment to providing a quality service and a focus on continuous improvement. We value feedback from students, staff and employers for incorporation into future programs.
We have sound management practices to ensure effective client service. In particular we have client service standards to ensure timely issue of student assessment results and qualifications. These will be appropriate to competence achieved and issued in accordance with national guidelines.
Our quality focus includes Recognition of Prior Learning Policy, a fair and equitable Refund Policy, a Complaints and Appeals Policy, an Access and Equity Policy and student welfare and guidance services. Where necessary, arrangements will be made for those clients requiring literacy and/or numeracy support programs.
We will take every opportunity to ensure this information is disseminated, understood and valued by personnel and clients. Our student information will ensure that all fees and charges are known to students before enrolment, that course content and assessment procedures are explained and that vocational outcomes are outlined.
STA has agreed to participate in external monitoring and audit processes required by the state registration body. This covers random quality audits, audits following a complaint, and audits for the purposes of re-registration and extension of scope. Skilled Training Australia Pty Ltd reports annually on its learner and employer quality indicators which are published on the company web site
We have policies and management strategies, which ensure sound financial and administrative practices. Management guarantees the organisation’s sound financial position and safeguards student fees until used for training/assessment. We have a Refund Policy, which is fair and equitable. Student records are managed securely and confidentially and are available for student perusal on request. We have adequate insurance policies.
We are highly sensitive to the confidentiality of information provided by you. As a result, we comply with the Privacy Act 1998 (and the 2004 Amendment to the Act)..
Our staff, owe a duty to take reasonable care for the safety and welfare of students whilst
students are involved in Vocational Education and Training (VET) The duty is to take such measures as are reasonable in all the circumstances to protect students from risks of harm that reasonably ought to be foreseen. This requires not only protection from
known hazards, but also protection from harm that could foreseeably arise and against which preventative measures can be taken.
Staff must exercise their professional judgment to achieve a balance between ensuring that students do not face an unreasonable risk of harm and encouraging students’ independence and maximising learning opportunities.
STA has a health and safety policy designed to protect Clients while on the RTO premises.
During emergency evacuations, senior staff and trainers act as emergency coordinators and retain absolute authority in respect to any actions, instructions or requests relating to an emergency. Clients are required to familiarise themselves with emergency procedures for their specified areas of study.
Students must report all accidents and hazards on RTO property to a staff member. The
appropriate forms must be completed.
Initial contact for assistance is the trainer.
Clients of the RTO are not covered by insurance of any type while on the premises.
Note: private property or vehicles are not covered by insurance. This is the individual’s
responsibility.
Students are required to report all damage to RTO property to a staff member.
Clients are not permitted to attend class or participate in any Course/program activity following the consumption of performance inhibiting substances such as drugs or alcohol.
Students are restricted to smoking in designated areas only.
STA does not deliver courses that require the supply and wear of mandatory personal protective equipment and apparel.
This Handbook is designed to provide the Client with as much course information as possible prior to enrolment. It is a condition of STA’s enrolment that you acknowledge you have sighted this handbook and agree to its contents.
Thank you for considering Skilled Training Australia as your learning provider. If you have any further questions please do not hesitate to contact us.
